word (you) applies to the customer
The law of England shall apply to this
Agreement irrespective of the place of delivery. Please find our Terms of Business
below, which clearly set out what we will and will not do when we supply our products
All prices are in GBP (British
All prices stated on our website
are the prices you will pay. Delivery costs are automatically added to your shopping
All the items will be
carefully labeled. If you
have any questions, please do not hesitate to phone on or e-mail to firstname.lastname@example.org
and we will ensure that you receive a prompt and courteous reply.
You can place your order in several ways. Through our online
SSL secure ordering system, by fax, e-mail or post.. We cannot be responsible
for delays or losses caused by failures of any of the above methods. We confirm
all orders back to you.
Each page on our site shows standard sizes and the dimensions. But we reserve
the right to change the size, weight and shape of any of the products on sale
for safety or other reasons.
We will normally ship good out within 3 to 5 working days of you getting an order
conformation from us. Special orders, custom items, out of stock items may take
longer. At busy periods we reserve the right to extend the dispatch period. We
will always give an estimated dispatch date when we confirm an order. We cannot
be held responsible for delays of goods in transit or in customs howsoever caused.
We cannot deliver to P.O. Boxes and we do not operate any C.O.D. systems.
If an order is late wait 7 working days from getting the order conformation then
you should e-mail or phone us to instigate an inquiry. Dependent on the method
of shipping a tracking number may or may not be available. Wherever possible we
will make every effort to locate your parcel and effect delivery. A signature
from the delivery address, will be taken as proof of delivery. Some deliveries
are signed in by the deliver, (we trust all our delivers) You may be carded if
the deliver is unable to leave the item or get a signature. It is then up to you
to contact the deliver within 5 working days.
Please double check that you have ordered the correct item
before you send your order and when you receive the order confirmation. Alterations
must be notified within 24hours. Alterations/cancellation at a later stage or
returns, will incur a 25% handling charge plus additional carriage.
made products are not returnable.
Before returning goods you must contact
us by phone or e-mail to obtain a returns reference number. If you do not contact
us before returning your goods, they may be returned to you and you may be charged
for return shipping costs. The goods must be in the original sale able condition,
they must be unused and not washed or damaged in any way and in the original packaging.
The goods must be dispatch to reach us within 7 days of receipt by you of the
The customer is responsible for the safe return of goods to us and
is responsible for any goods lost or damaged in transit. We recommend all goods
should be returned to us using a signed for delivery service. We will refund you
for the cost of the goods only or we will exchange for comparable goods within
If you return goods that are used, washed or damaged in any way you
will be charged for the packing and shipping costs of returning the goods to you.
All products supplied are warranted for 30 days from date of receipt for stitching
and workmanship. We are not responsible for normal wear and tear, damage, mistreatment
or damage due to washing, over heating or any kind of miss use.
We relay on trust and your honesty and ask that you pay for all goods before
delivery or on delivery by return of post. We Accept VISA, MasterCard,
EUROCARD, DELTA, SWITCH, SOLO and Electron Cards. You can also pay by Bank Credit
Transfer. UK customers can pay by personal Cheque and Postal Orders. We reserve
the right to make any inquires we see fit to ascertain the validity of Credit
Cards and to refuse Credit Card Payments. You may be asked to provide additional
information to validate card purchases. All cheques should be made payable to:
Brow Farm Ltd.
and Cancellation of Orders
You can cancel an order at any time. This must
be done in writing. i.e. E-mail, Fax or by post with signed for delivery. We will
refund the full cost of the goods on the return of them to us by you if the goods
have already been sent out to you. If goods are unwanted at time of delivery you
may defuse to sign for them. They will then be returned to us by the courier at
no cost to you.
Customer details are kept in compliance with the UK Data Protection
Act. We do not make any customer details available to anyone else - ever.
The above terms and conditions are the basis of our offer
to our customers. They do not affect your statutory rights