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Terms and Conditions
Please
find our Terms of Business below, which clearly set out what we will
and will not do when we supply our products to you.
If you have
any questions, please do not hesitate to phone on or e-mail to info@browfarmwheatproducts.co.uk
and we will ensure that you receive a prompt and courteous reply.
Placing
your order
You can place your order in several ways. Through our online SSL secure
ordering system, by fax, e-mail or post.. We cannot be responsible for
delays or losses caused by failures of any of the above methods. We
confirm all orders back to you.
Sizes
Each page on our site shows standard sizes and the dimensions. But we
reserve the right to change the size, weight and shape of any of the
products on sale for safety or other reasons.
Shipping
We will normally ship good out within 3 to 5 working days of you getting
an order conformation from us. Special orders, custom items, out of
stock items may take longer. At busy periods we reserve the right to
extend the despatch period. We will always give an estimated despatch
date when we confirm an order. We cannot be held responsible for delays
of goods in transit or in customs howsoever caused. We cannot deliver
to P.O. Boxes and we do not operate any C.O.D. systems.
If an order is late wait 7 working days from getting the order conformation
then you should e-mail or phone us to instigate an enquiry. Dependant
on the method of shipping a tracking number may or may not be available.
Wherever possible we will make every effort to locate your parcel and
effect delivery. A signature from the delivery address, will be taken
as proof of delivery. Some deliveries are signed in by the deliver,
(we trust all our delivers) You may be carded if the deliver is unable
to leave the item or get a signature. It is then up to you to contact
the deliver within 5 working days.
Returns
and Exchanges
Please double check that you have ordered the correct item before you
send your order and when you receive the order confirmation. Alterations
must be notified within 24hours. Alterations/cancellation at a later
stage or returns, will incur a 25% handling charge plus additional carriage.
Custom made products are not returnable.
Before returning goods you must contact us by phone or e-mail to obtain
a returns reference number. If you do not contact us before returning
your goods, they may be returned to you and you may be charged for return
shipping costs. The goods must be in the original saleable condition,
they must be unused and not washed or damaged in any way and in the
original packaging.
The goods must be despatched to reach us within 7 days of receipt by
you of the goods.
The customer is responsible for the safe return of goods to us and is
responsible for any goods lost or damaged in transit. We recommend all
goods should be returned to us using a signed for delivery service.
We will refund you for the cost of the goods only or we will exchange
for comparable goods within 21 days.
If you return goods that are used, washed or damaged in any way you
will be charged for the packing and shipping costs of returning the
goods to you.
Warranty
All products supplied are warranted for 30 days from date of receipt
for stitching and workmanship. We are not responsible for normal wear
and tear, damage, mistreatment or damage due to washing, over heating
or any kind of miss use.
Payment
We Accept VISA, MasterCard, EUROCARD, DELTA, SWITCH, SOLO and Electron
Cards. You can also pay by Bank Credit Transfer. UK customers can pay
by personal Cheque and Postal Orders. We reserve the right to make any
enquiries we see fit to ascertain the validity of Credit Cards and to
refuse Credit Card Payments. You may be asked to provide additional
information to validate card purchases.
Payments by cheque will be despatched when we receive the cheque.
Customer
Privacy
Customer details are kept in compliance with the UK Data Protection
Act. We do not make any customer details available to anyone else -
ever.
Terms
and Conditions
The above terms and conditions are the basis of our offer to our customers.
They do not affect your statutory rights
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